Windows Remote Desktop Services ____________.
|should never be enabled for user workstations.|
|are used to reduce IT support costs but can leave a system open to attack if not properly managed and monitored.|
|should always be enabled so that IT support personnel can access the workstation.|
|should be replaced by a remote Web application and an SSL connection to provide a secure way to reduce IT support costs.|
An employee calls the IT help desk to report that her mouse is malfunctioning. The help desk technician should ___________.
|Explain how to disconnect and reconnect the mouse to clear the malfunction.|
|Ask additional questions to find out if the problem is limited to the mouse or if the monitor and keyboard are also malfunctioning.|
|Follow a check list which lists additional questions to ask the employee to determine the source of the problem.|
|Tell the user to run a whole system anti-virus scan.|
Microsoft Baseline Security Analyzer (MBSA) automates the system hardening process by checking for missing updates to system software and applications software. MBSA also checks the system registry to identify misconfigured settings.
An incident response plan and incident response team help to keep an organization secure by preventing IT security incidents.
Which of the following types of system performance information can be obtained from Windows Task Manager? (Choose all that apply)
|Names of software applications and their publishers.|
|Current bandwidth usage.|
|Names of users who are currently logged into the system.|
|Amount of CPU used by each process in the process list.|
|Names of processes which provide network connectivity.|
Incident response teams use a varity of software tools to investigate security incidents. Match the name of the software utility or tool with its function.
What types of information can be obtained from system or server log files? (Choose all that apply)
|Error messages generated when an application hangs.|
|Error messages generated when system services fail to start.|
|Passwords for unsuccessful login attempts.|
|Information messages generated when the system is rebooted or restarted.|
|Serial numbers and identifiers for the last five USB flash drives inserted into the system.|
Microsoft Baseline Security Analyzer (MBSA) can identify missing software updates or updates which were not successfully applied to the system.